This refund and cancellation policy outlines how you can cancel or seek a refund for a product/service purchased through the Platform.
Cancellations:
• Cancellations will only be considered if the request is made within 5 days of placing the order.
• Cancellation requests may not be entertained if the orders have already been communicated to the seller/merchant listed on the Platform and the shipping process has been initiated, or if the product is out for delivery. In such cases, you may choose to reject the product at your doorstep.
Damaged or Defective Items:
• In case you receive damaged or defective items, please report this to our customer service team within 5 days of receiving the product. The seller/merchant listed on the Platform will check and confirm the issue before processing the request.
Products Not as Expected:
• If the product you receive does not match what was shown on the site or does not meet your expectations, you must notify our customer service team within 5 days of receiving the product. The team will review your complaint and make an appropriate decision.
Warranty-related Complaints:
• For products that come with a warranty from the manufacturer, please refer the issue directly to them.
Refund Processing:
• In case of any approved refunds by Zenana Boutique, please allow 5 days for the refund to be processed.